Using AI to make room for better work

When the work keeps growing, asking the team to keep squeezing more in isn’t much of a solution.

At Alberta Blue Cross, I led our Content and Design teams in finding practical ways to use AI to ease that pressure, while building support for the changes with senior leaders across the business. Alongside those workflow improvements, I developed our AI search strategy to help our content show up where people were increasingly looking for answers.

Here’s how we made AI part of our day-to-day work and what we learned along the way.

Using AI case study.pdf

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